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Step 1. Make sure the microphone is turned on
If you are using a headset with a volume control (on the cable), make sure that the sound is not muted. Audio must be enabled on a site (such as Google Hangouts or Skype).
Step 2. Check your system settings
Make sure your microphone is used by default for audio recording and it is configured correctly:
Step 3. The camera and microphone works best in Google Chrome and Firefox
Select your issue type from the list and click "send". We will try to help you as soon as possible.
You are ready to start training. We are looking forward to seeing you in our lessons!
Frequently asked question
How does online training in Qlang work?
Classes are held using our own online platform Qlang. All online lessons are held in real time with the teacher through a video conference and a special online office, which includes everything necessary for learning: an interactive whiteboard, fields for writing notes, a progress scale, an electronic dictionary and a chat with other participants. Everything you need for comfortable learning is already available in our online class.
We recommend that you take a free trial lesson and learn more about the training process.
What is the cost of classes?
The cost of classes depends on the type of training you choose. Individual training with a teacher costs from 3000 тенге per lesson. The cost of group training with a teacher starts from 1000 тенге per lesson. Comprehensive training includes group and individual training. Register and check out all subscription prices in your personal account.
What is the difference between Premium and Standard packages?
Individual training is an online 1-on-1 class with a teacher. With this training option you can choose a teacher and schedule classes at a convenient time for you. During the lessons the teacher will devote 100% of the time to you. This type of training is more fundamental and useful for in-depth learning of the English language.
Standard package - a group of conversational classes plus individual lessons with a teacher. Group classes allow you to develop your conversational skills and listening comprehension skills in an accelerated mode. At the same time, you will be able to schedule individual classes with the teacher at a convenient time for you with the teacher you like. Individual lessons will allow you to "tighten" your weak points and gaps in English. Group classes are held every day at different times of the day, you can go to online lessons whenever it is convenient for you. Time for individual classes you schedule yourself.
Take a free trial lesson and learn more about learning options in Qlang.
What are the levels of training and what result do they give?
Our methodologists will help you choose a course specifically for your goals and wishes. We offer basic English courses ranging from Beginner and Elementary levels to Upper-Intermediate and Advanced. General English courses are the most effective and useful for developing all skills in English. Also, we can offer professional English courses to use it in your work and reach new heights in your career.
Take the trial lesson on the Qlang platform and determine your current level of English.
What age is ok to start online courses on the Qlang platform?
English courses methodology is for teenagers and adults. Depending on the age and goals of the student, an appropriate training program will be offered.
What is the cost of classes?
Chi phí của các lớp học phụ thuộc vào loại hình đào tạo mà bạn chọn. Đào tạo đặc biệt với một giáo viên có giá từ 3000 тенге một buổi học. Học phí đào tạo chuẩn với giáo viên từ 1000 тенге cho một buổi học. Tiêu chuẩn đào tạo bao gồm đào tạo nhóm và cá nhân. Giá đào tạo trực tuyến tại Qlang là một trong những khóa học tiếng Anh ưu đãi nhất.
How can I pay for online lessons?
Our website is connected to Internet acquiring and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected subscription, a secure window opens with a payment page where you need to enter your bank card details. For additional authentication and security of cardholder data the 3-D Secure protocol is used.
How secure are online payments?
All transactions with payment cards occur in accordance with the requirements of VISA International, MasterCard and other payment systems. Specialized security technologies for online card payments are used when transferring information, data processing is carried out on a secure high-tech server of the processing company. You can read more information about payment security and security guarantees here.
Is there a refund?
The refund is made to the bank card of the buyer of the services. The terms and conditions of the refund can be found here
Why should I log in and access my personal account?
Log in takes no more than 2 minutes. After log in and access to your personal account you will be able to view your event feed, choose the time of the trial lesson, study the profiles of teachers, see the names of lessons and main topics, choose a package of lessons and much more.
Do I need to install Skype, Zoom to start learning?
No, you don't. Everything you need to learn English is already available on the Qlang platform. You just need to log in from your Internet-connected device to the Qlang.kz log in to your Personal Account, schedule lessons and start learning in your online account.